http://itsm.glennodonnell.com Glenn O'Donnell's IT Service Management Blog Mon, 07 Jul 2008 18:52:14 +0000 http://wordpress.org/?v=2.2.1 en http://itsm.glennodonnell.com/2008/07/07/forrester-report-a-federated-cmdb-remains-distant-but-start-now/ http://itsm.glennodonnell.com/2008/07/07/forrester-report-a-federated-cmdb-remains-distant-but-start-now/#comments Mon, 07 Jul 2008 18:51:11 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/07/07/forrester-report-a-federated-cmdb-remains-distant-but-start-now/ http://itsm.glennodonnell.com/2008/07/07/forrester-report-a-federated-cmdb-remains-distant-but-start-now/feed/ http://itsm.glennodonnell.com/2008/07/07/forrester-cis-are-people-too/ http://itsm.glennodonnell.com/2008/07/07/forrester-cis-are-people-too/#comments Mon, 07 Jul 2008 18:43:49 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/07/07/forrester-cis-are-people-too/ http://itsm.glennodonnell.com/2008/07/07/forrester-cis-are-people-too/feed/ http://itsm.glennodonnell.com/2008/07/07/glenn-joins-forrester-research/ http://itsm.glennodonnell.com/2008/07/07/glenn-joins-forrester-research/#comments Mon, 07 Jul 2008 18:35:23 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/07/07/glenn-joins-forrester-research/ http://itsm.glennodonnell.com/2008/07/07/glenn-joins-forrester-research/feed/ http://itsm.glennodonnell.com/2008/03/17/emc-bmc-merger-hopes-fade/ http://itsm.glennodonnell.com/2008/03/17/emc-bmc-merger-hopes-fade/#comments Mon, 17 Mar 2008 18:19:05 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/03/17/emc-bmc-merger-hopes-fade/ http://itsm.glennodonnell.com/2008/03/17/emc-bmc-merger-hopes-fade/feed/ http://itsm.glennodonnell.com/2008/03/12/could-dns-be-your-problem/ http://itsm.glennodonnell.com/2008/03/12/could-dns-be-your-problem/#comments Wed, 12 Mar 2008 16:22:49 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/03/12/could-dns-be-your-problem/ http://itsm.glennodonnell.com/2008/03/12/could-dns-be-your-problem/feed/ http://itsm.glennodonnell.com/2008/01/31/punitive-outsourcing-and-how-to-avoid-it/ http://itsm.glennodonnell.com/2008/01/31/punitive-outsourcing-and-how-to-avoid-it/#comments Thu, 31 Jan 2008 19:28:25 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/01/31/punitive-outsourcing-and-how-to-avoid-it/ http://itsm.glennodonnell.com/2008/01/31/punitive-outsourcing-and-how-to-avoid-it/feed/ http://itsm.glennodonnell.com/2008/01/23/get-innovative-about-performance/ http://itsm.glennodonnell.com/2008/01/23/get-innovative-about-performance/#comments Thu, 24 Jan 2008 01:35:18 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/01/23/get-innovative-about-performance/ http://itsm.glennodonnell.com/2008/01/23/get-innovative-about-performance/feed/ http://itsm.glennodonnell.com/2008/01/18/cmdb-is-the-new-integration-mechanism/ http://itsm.glennodonnell.com/2008/01/18/cmdb-is-the-new-integration-mechanism/#comments Fri, 18 Jan 2008 21:59:55 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/01/18/cmdb-is-the-new-integration-mechanism/ http://itsm.glennodonnell.com/2008/01/18/cmdb-is-the-new-integration-mechanism/feed/ http://itsm.glennodonnell.com/2008/01/16/glenn-exits-emc/ http://itsm.glennodonnell.com/2008/01/16/glenn-exits-emc/#comments Wed, 16 Jan 2008 15:32:21 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/01/16/glenn-exits-emc/ http://itsm.glennodonnell.com/2008/01/16/glenn-exits-emc/feed/ http://itsm.glennodonnell.com/2007/12/13/service-is-in-the-eye-of-the-beholder/ http://itsm.glennodonnell.com/2007/12/13/service-is-in-the-eye-of-the-beholder/#comments Thu, 13 Dec 2007 05:00:17 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2007/12/13/service-is-in-the-eye-of-the-beholder/ http://itsm.glennodonnell.com/2007/12/13/service-is-in-the-eye-of-the-beholder/feed/