http://itsm.glennodonnell.com Glenn O'Donnell's IT Service Management Blog Thu, 18 Jun 2009 15:19:11 +0000 http://wordpress.org/?v=2.2.1 en http://itsm.glennodonnell.com/2009/06/18/forrester-report-knocking-the-noc-enter-the-new-operations-center/ http://itsm.glennodonnell.com/2009/06/18/forrester-report-knocking-the-noc-enter-the-new-operations-center/#comments Thu, 18 Jun 2009 15:07:22 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2009/06/18/forrester-report-knocking-the-noc-enter-the-new-operations-center/ http://itsm.glennodonnell.com/2009/06/18/forrester-report-knocking-the-noc-enter-the-new-operations-center/feed/ http://itsm.glennodonnell.com/2009/06/18/configuresoft-nicely-fills-an-emc-gap/ http://itsm.glennodonnell.com/2009/06/18/configuresoft-nicely-fills-an-emc-gap/#comments Thu, 18 Jun 2009 14:55:09 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2009/06/18/configuresoft-nicely-fills-an-emc-gap/ http://itsm.glennodonnell.com/2009/06/18/configuresoft-nicely-fills-an-emc-gap/feed/ http://itsm.glennodonnell.com/2009/04/06/is-a-cmdb-even-possible/ http://itsm.glennodonnell.com/2009/04/06/is-a-cmdb-even-possible/#comments Mon, 06 Apr 2009 13:27:10 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2009/04/06/is-a-cmdb-even-possible/ http://itsm.glennodonnell.com/2009/04/06/is-a-cmdb-even-possible/feed/ http://itsm.glennodonnell.com/2009/03/22/the-cmdb-imperative-is-now-available/ http://itsm.glennodonnell.com/2009/03/22/the-cmdb-imperative-is-now-available/#comments Sun, 22 Mar 2009 19:33:52 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2009/03/22/the-cmdb-imperative-is-now-available/ http://itsm.glennodonnell.com/2009/03/22/the-cmdb-imperative-is-now-available/feed/ http://itsm.glennodonnell.com/2008/10/29/the-cmdb-book-is-done-and-coming-soon/ http://itsm.glennodonnell.com/2008/10/29/the-cmdb-book-is-done-and-coming-soon/#comments Wed, 29 Oct 2008 15:05:53 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/10/29/the-cmdb-book-is-done-and-coming-soon/ http://itsm.glennodonnell.com/2008/10/29/the-cmdb-book-is-done-and-coming-soon/feed/ http://itsm.glennodonnell.com/2008/10/29/forrester-report-managing-the-it-management-software-portfolio/ http://itsm.glennodonnell.com/2008/10/29/forrester-report-managing-the-it-management-software-portfolio/#comments Wed, 29 Oct 2008 14:57:50 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/10/29/forrester-report-managing-the-it-management-software-portfolio/ http://itsm.glennodonnell.com/2008/10/29/forrester-report-managing-the-it-management-software-portfolio/feed/ http://itsm.glennodonnell.com/2008/09/19/don%e2%80%99t-buy-management-tools-for-exoneration/ http://itsm.glennodonnell.com/2008/09/19/don%e2%80%99t-buy-management-tools-for-exoneration/#comments Fri, 19 Sep 2008 13:04:21 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/09/19/don%e2%80%99t-buy-management-tools-for-exoneration/ http://itsm.glennodonnell.com/2008/09/19/don%e2%80%99t-buy-management-tools-for-exoneration/feed/ http://itsm.glennodonnell.com/2008/07/07/forrester-report-a-federated-cmdb-remains-distant-but-start-now/ http://itsm.glennodonnell.com/2008/07/07/forrester-report-a-federated-cmdb-remains-distant-but-start-now/#comments Mon, 07 Jul 2008 18:51:11 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/07/07/forrester-report-a-federated-cmdb-remains-distant-but-start-now/ http://itsm.glennodonnell.com/2008/07/07/forrester-report-a-federated-cmdb-remains-distant-but-start-now/feed/ http://itsm.glennodonnell.com/2008/07/07/forrester-cis-are-people-too/ http://itsm.glennodonnell.com/2008/07/07/forrester-cis-are-people-too/#comments Mon, 07 Jul 2008 18:43:49 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/07/07/forrester-cis-are-people-too/ http://itsm.glennodonnell.com/2008/07/07/forrester-cis-are-people-too/feed/ http://itsm.glennodonnell.com/2008/07/07/glenn-joins-forrester-research/ http://itsm.glennodonnell.com/2008/07/07/glenn-joins-forrester-research/#comments Mon, 07 Jul 2008 18:35:23 +0000 Glenn O'Donnell http://itsm.glennodonnell.com/2008/07/07/glenn-joins-forrester-research/ http://itsm.glennodonnell.com/2008/07/07/glenn-joins-forrester-research/feed/