Comments for The Service Management Soapbox http://itsm.glennodonnell.com Glenn O'Donnell's IT Service Management Blog Sat, 22 Nov 2008 04:45:22 +0000 http://wordpress.org/?v=2.2.1 Comment on Glenn Exits EMC by Glenn O'Donnell http://itsm.glennodonnell.com/2008/01/16/glenn-exits-emc/#comment-590 Glenn O'Donnell Mon, 07 Jul 2008 20:04:09 +0000 http://itsm.glennodonnell.com/2008/01/16/glenn-exits-emc/#comment-590 Well, it wasn't that EMC explicitly prevented me from telling the truth. Simply put, a marketing guy at ANY company should be more reserved in his expression of opinions. I'm just not that kind of guy! I need to tell it like it is, so I returned to a place where such candor is not just tolerated, it's what I do for a living! I'm now an analyst at Forrester Research! :-) Well, it wasn’t that EMC explicitly prevented me from telling the truth. Simply put, a marketing guy at ANY company should be more reserved in his expression of opinions. I’m just not that kind of guy! I need to tell it like it is, so I returned to a place where such candor is not just tolerated, it’s what I do for a living! I’m now an analyst at Forrester Research! :-)

]]> Comment on Glenn Exits EMC by Truth is an illusion http://itsm.glennodonnell.com/2008/01/16/glenn-exits-emc/#comment-564 Truth is an illusion Sat, 14 Jun 2008 20:49:34 +0000 http://itsm.glennodonnell.com/2008/01/16/glenn-exits-emc/#comment-564 Specifically, what truths were you unable to speak while you were employed by EMC? Specifically, what truths were you unable to speak while you were employed by EMC?

]]> Comment on Welcome Voyence by itsuport http://itsm.glennodonnell.com/2007/11/07/welcome-voyence/#comment-259 itsuport Fri, 25 Apr 2008 11:20:31 +0000 http://itsm.glennodonnell.com/2007/11/07/welcome-voyence/#comment-259 Thanks for that valuable information. Thanks for that valuable information.

]]> Comment on Glenn Exits EMC by itsuport http://itsm.glennodonnell.com/2008/01/16/glenn-exits-emc/#comment-258 itsuport Fri, 25 Apr 2008 11:11:20 +0000 http://itsm.glennodonnell.com/2008/01/16/glenn-exits-emc/#comment-258 Thanks for that valuable information. Thanks for that valuable information.

]]> Comment on EMC-BMC Merger Hopes Fade by Victor Gannon http://itsm.glennodonnell.com/2008/03/17/emc-bmc-merger-hopes-fade/#comment-213 Victor Gannon Mon, 24 Mar 2008 17:52:40 +0000 http://itsm.glennodonnell.com/2008/03/17/emc-bmc-merger-hopes-fade/#comment-213 The acquisition of Bladelogic was a wise transaction for BMC as it filled a hemoraging gap they have been suffering from since the failed Marimba deal, several years ago. This brings then on par with HP, probably in a number 2 position as HP has a broader offering with security products like the SpiDynamics acquisition. Largely, they are in a "me too" position. What BMC needs is strong competitive differentiation. They can tip the scales with the addition of virtualization, compliance or storage offerings. Areas where HP has limited or no solutions today. The acquisition of Bladelogic was a wise transaction for BMC as it filled a hemoraging gap they have been suffering from since the failed Marimba deal, several years ago. This brings then on par with HP, probably in a number 2 position as HP has a broader offering with security products like the SpiDynamics acquisition.

Largely, they are in a “me too” position. What BMC needs is strong competitive differentiation. They can tip the scales with the addition of virtualization, compliance or storage offerings. Areas where HP has limited or no solutions today.

]]> Comment on EMC-BMC Merger Hopes Fade by Steve Henning http://itsm.glennodonnell.com/2008/03/17/emc-bmc-merger-hopes-fade/#comment-203 Steve Henning Thu, 20 Mar 2008 23:47:14 +0000 http://itsm.glennodonnell.com/2008/03/17/emc-bmc-merger-hopes-fade/#comment-203 The BladeLogic acquisition is certainly a good one for BMC. It rounds out their portfolio in a critical area of IT management automation, however, I agree that they need to spend more time on the "forgotten" products you mention (as well as others you didn't). What is also clear is that the Big Four have ignored a critical piece of the data center automation puzzle. None of them have a real-time analytics solution for the automation of performance and availability management. BMC has some basic capability with Proactivenet, however, none of the Big Four offer anything in this critical area of data center automation. Right now, this is the domain of innovative startups, however, with IT complexity and the number of devices increasing and budgets contracting, IT leaders are realizing they can't continue to manage by throwing more bodies at the problem. I'm sure this will push the Big Four to address this issue in their product portfolios. The BladeLogic acquisition is certainly a good one for BMC. It rounds out their portfolio in a critical area of IT management automation, however, I agree that they need to spend more time on the “forgotten” products you mention (as well as others you didn’t). What is also clear is that the Big Four have ignored a critical piece of the data center automation puzzle. None of them have a real-time analytics solution for the automation of performance and availability management. BMC has some basic capability with Proactivenet, however, none of the Big Four offer anything in this critical area of data center automation. Right now, this is the domain of innovative startups, however, with IT complexity and the number of devices increasing and budgets contracting, IT leaders are realizing they can’t continue to manage by throwing more bodies at the problem. I’m sure this will push the Big Four to address this issue in their product portfolios.

]]> Comment on CMDB is the New Integration Mechanism by Colin Bartram http://itsm.glennodonnell.com/2008/01/18/cmdb-is-the-new-integration-mechanism/#comment-193 Colin Bartram Thu, 13 Mar 2008 14:32:50 +0000 http://itsm.glennodonnell.com/2008/01/18/cmdb-is-the-new-integration-mechanism/#comment-193 Hello Glenn Re-reading your post has raised many more questions about the impact of the CMDBf's work on the mid-range players like ourselves, and the more well-known likes of Altiris. In particular I want to understand the scenarios in which adherence to this spec will generate real benefits to the customers, and whether maybe there will be a new skillset required, to be able to integrate multiple vendor products around a CMDB conforming to the new vision. Clearly the place to start working this out is looking at the initial draft, so thanks for that URL. CB Hello Glenn

Re-reading your post has raised many more questions about the impact of the CMDBf’s work on the mid-range players like ourselves, and the more well-known likes of Altiris. In particular I want to understand the scenarios in which adherence to this spec will generate real benefits to the customers, and whether maybe there will be a new skillset required, to be able to integrate multiple vendor products around a CMDB conforming to the new vision. Clearly the place to start working this out is looking at the initial draft, so thanks for that URL.

CB

]]> Comment on Get Innovative About Performance by Glenn O'Donnell http://itsm.glennodonnell.com/2008/01/23/get-innovative-about-performance/#comment-186 Glenn O'Donnell Wed, 12 Mar 2008 14:42:14 +0000 http://itsm.glennodonnell.com/2008/01/23/get-innovative-about-performance/#comment-186 Thanks, Steve (and sorry for the long delay!), I have also noticed the changing tide toward a smarter way to understand and address performance problems. The trend has been slow, but it is accelerating because people have no choice. Traditional methods and tools cannot possibly fulfill the need. It is good to see new technology solutions - and new thinking - beginning to take over! -- Glenn -- Thanks, Steve (and sorry for the long delay!),

I have also noticed the changing tide toward a smarter way to understand and address performance problems. The trend has been slow, but it is accelerating because people have no choice. Traditional methods and tools cannot possibly fulfill the need.

It is good to see new technology solutions - and new thinking - beginning to take over!

– Glenn –

]]> Comment on CMDB is the New Integration Mechanism by Glenn O'Donnell http://itsm.glennodonnell.com/2008/01/18/cmdb-is-the-new-integration-mechanism/#comment-185 Glenn O'Donnell Wed, 12 Mar 2008 14:36:45 +0000 http://itsm.glennodonnell.com/2008/01/18/cmdb-is-the-new-integration-mechanism/#comment-185 Hi Colin! It's great to hear about the good work going on with Virtual Network Partners and your Vector products! While I will have to dig more to get more details, it appears this is a fine example of how CMDB-based integration should be done. Congratulations! -- Glenn -- Hi Colin!

It’s great to hear about the good work going on with Virtual Network Partners and your Vector products! While I will have to dig more to get more details, it appears this is a fine example of how CMDB-based integration should be done. Congratulations!

– Glenn –

]]> Comment on Will Cisco Catapult WiMAX to the Big Time? by Cisco http://itsm.glennodonnell.com/2007/10/02/will-cisco-catapult-wimax-to-the-big-time/#comment-184 Cisco Tue, 11 Mar 2008 09:41:39 +0000 http://itsm.glennodonnell.com/2007/10/02/will-cisco-catapult-wimax-to-the-big-time/#comment-184 Good news. Thanks for clause. I shall go to search for the information on the given theme further :) Good news. Thanks for clause. I shall go to search for the information on the given theme further :)

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