The Service Management Soapbox

This one fell through the cracks! I published the report:

Managing the IT Management Software Portfolio

on September 25, 2008, but I didn’t post the notice here until now. The report covers practical ideas to make the best use of the collection of management tools you use. It also outlines how the evolving tools market will reshape the “Big Four” group of vendors.

It is available on the Forrester web site. This report is for Forrester clients only. Its distribution is restricted by the terms of Forrester Research client agreements.

This entry was posted on Wednesday, October 29th, 2008 at 09:57 and is filed under Vendors, Forrester, Integration, ITIL, Management Tools, General ITSM, ITIL v3. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.