The Service Management Soapbox

Along with my coauthor, Carlos Casanova, I am happy to announce that the formal writing phase of the book is complete! We only have the final editing steps and a few other odds and ends to polish up before it goes to print. The title is:

The CMDB Imperative
How to realize the dream and avoid the nightmares

The CMDB Imperative is expected to be available in late January or early February of 2009. It is already showing up on Amazon. We will keep everyone posted as we get closer to the official release.

This one fell through the cracks! I published the report:

Managing the IT Management Software Portfolio

on September 25, 2008, but I didn’t post the notice here until now. The report covers practical ideas to make the best use of the collection of management tools you use. It also outlines how the evolving tools market will reshape the “Big Four” group of vendors.

It is available on the Forrester web site. This report is for Forrester clients only. Its distribution is restricted by the terms of Forrester Research client agreements.