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Don’t buy management tools for exoneration

Glenn posted a new Forrester blog entry on 17-Sep-2008, highlighting the dangers of buying management tools to deflect blame (and a plea to change this common behavior):

Don’t buy management tools for exoneration

This blog posting is visible to anyone, but bound by Forrester Research copyright protections.

This entry was posted on Friday, September 19th, 2008 at 08:04 and is filed under Forrester, ITIL, Management Tools, ITIL v3. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “Don’t buy management tools for exoneration”

  1. new star Says:
    December 19th, 2008 at 02:54

    New Star provides sales, process consulting, configuration and training for the ITSM suite of applications from BMC Remedy, HP Service Desk Service-now.

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