The Service Management Soapbox

As I write this, I am on the long flight home from São Paulo to Washington (and delayed, so I’ll most likely miss my connection home … again!). I was just in Brasil (their spelling) for the national itSMF conference. As always, my visit was wonderful! The Brazilians are such warm and wonderful people, and our EMC team there is second to none. They are always gracious hosts!

This is my second year speaking at the itSMF Brasil conference and there are a few observations I must note. First, the event felt a bit smaller this year than in 2006, which is contrary to what one would think, since ITIL adoption and itSMF membership are on the rise. We shall see what the numbers tell us. I heard one report of 500 attendees. This is very respectable, since the U.S. conference the prior month drew 2000.

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