Where Do I Start with ITIL?
Wednesday, October 10th, 2007As I travel the globe talking to people about IT Service Management, I get a common question about practical ITIL rollouts. The question usually goes something like this, “I like what I hear about ITIL, but it’s all so overwhelming. Where do I start?”
Admittedly, ITIL is daunting to the uninitiated. To the typical IT organization, taking on ITIL can be stressful. There is so much detail to the definitions and it will undoubtedly require changes to behaviors and to the organization itself. To make matters even more confusing, we have a new version of ITIL (ITIL v3) that convolutes plans for operational refinement.